LENY WIDIO WATI; ANTON AGUS SETYAWAN; SITI SOEKISWATI. The Influence of E-Service Quality on Patient Satisfaction and Loyalty in Hospitals: A Systematic Literature Review Using the PRISMA Framework in 2020-2025. Indonesian Health Issue, [S. l.], v. 5, n. 1, p. 13–25, 2025. DOI: 10.47134/inhis.v5i1.137. Disponível em: https://inhis.pubmedia.id/index.php/inhis/article/view/137. Acesso em: 4 jun. 2026.